Policies & Forms

Service people were very polite and friendly

I wish more time was given to submit photos of the apartment, as a working couple it was hard for us to get everything in

The apartment was incredibly clean and far better than the preview suggested, with new floors added before my arrival. Cate and Trinity have been fantastic with customer service and have easily answered any questions or concerns I’ve had. So far my experience renting from Jacob Grant has been one of the best.

Cate was awesome to work with, it was a very quick process getting me and my boyfriend into our apartment. She was very willing to answer any questions I had. The only issue I had was submitting all of the pictures of the apartment showing all the flaws. As a working couple getting all of those pictures submitted within a three day span and all of those days being week days we were not able to get all of the flaws submitted and we will now be charged for those flaws that were already there when we moved in we just now can’t submit those pictures to show the we’re already there when moving in

Very cozy great service !

JGPM does a pretty good job as a landlord. Could be a bit more transparent. For example, the winter inspection under the sinks really turned out to be a mid-year inspection where they document every aspect of the property. I get it. But couldn’t ya have said that upfront? Also overpaid my rent and that took me filing a dispute to get the overpayment back. Like I said, they are a fair landlord.

I've had a great experience investing through Jacob Grant. I get regular updates on how things are going that are complete and thorough. They are looking at the long term through their expertise.

Property manager is accessible, responsive, and friendly. Jacob Grant Property Management has a great team to address any issues that come up with the property that need to be fixed. They also have a great maintenance program and send a thorough report with pictures to your email. The report gives me the needed assurance that my property is being properly cared for.

It took him a while to get here but the job he done looks pretty nice that it’s nice not having a hole in the floor anymore so good job

Carsten did a great job and all was taken care of swiftly. Thank

Always appreciate the help! Thank you!

First time renting with Jacob Grant, and so far, they have been fantastic! We got to meet with Amanda, and she was very helpful and listened to our needs when it came to our apartment.

Thank you letting me dispute my move out charges. I was credited back a couple items that were not clear on the move out cleaning checklist. I believe there could have been better communication about what I responsible for. I was grandfathered in to Jacob Grant. Maintenance was always professional and prompt. Overall not a bad experience. Everyone i I talked to was professional and kind even when I was upset about having my rent raised, the 2 if not 3 times in the time I lived in my apartment. Thank you for reaching out.

The help and understanding given me to assume my son's lease was above and beyond. After his death I received amazing help in being able to take over his apartment to care for his children.

Quick respon

Very helpful with any questions or concerns you have

If you want your property appreciating and your cash flow growing, use Jacob Grant Property Management. I have 10 years of experiencing this.

Great online tools, easy to work with, friendly staff!

Fantastic service through the office. Cate and Trinity were so pleasant and easy to work with. They always had answers to my questions. Work requests are taken care of timely and I love that I can put them in online. Thanks

Super helpful and quick to getting my family into a place

Timley communication and response times. Worked hard on educating me and being transparent. Application process was easy. Patient, respectful and pleasant personnel. Trinity is a gem to work with. It's been a pleasure doing business with Jacob Grant Property Management. I would suggest them to others.

I have been happy with the services Jacob Grant provides for us.

I kind of wish the office was closer to where my place is but other than that, renting has been super easy and

Jacob Grant has manage our rental property since 2012. They've done a great job at protecting our investment, with effective proactive maintenance programs and good service. They always have time to talk with when we call. We are very happy to have been with them as they've grown through the years.

Apartment was in very good order when I moved in. The folks that I worked with we enjoyable once I found what your office hours were. Only comment that I have is that I was told the key lock box would be removed the week following my move in, but it is still hanging on the doorknob. My move in was 8/16/2022. Would appreciate it being removed.