Move-In Information

How to Move In and FAQs

Here is each step to our Move-in process along with the most frequently asked questions.

Move-in Process: From Application to Moving In

Submit Application

  • Allow 3 business days to be processed
  • Watch your email for approval status
  • If approved or denied, you will receive an email explaining the next steps

Complete Your PetScreening Profile (All applicants are required to complete a profile regardless of pet status)

  • Complete your profile here.

Pay your Deposit Online (if application is approved)

  • Activate Your Tenant Portal when you receive an email invite
  • Pay your deposit by making a One-Time Payment thru your Tenant Portal to secure the property
  • Determine your move in date

Sign Your Lease & Complete the Move In Packet

  • An invitation to review and sign your lease will be emailed to you and your tenant portal
  • Sign your lease within 2 business days

Complete Your Move in Packet

  • Get utilities in your name
  • Pay your remaining balance before your move in day

Get Your Keys

  • Our staff will verify balance has been paid and utilities setup, before giving keys
  • Access to your keys will be given and you can move in at your convenience

Move Into Your New Home

  • Your move in inspection will be emailed to you from zInspector

Complete your move in inspection within 72 hours

How do I apply for a property? You can start the application process by visiting jacobgrant.com and filling out an application online. You can also fill out an application in person at our office.

What is required to apply? In addition to an application, you will need to provide a government-issued ID and 3 months’ proof of income. A credit and background check will also be performed as part of the application process.

Is there an application fee? Yes, there is a non-refundable $40 fee, that is good on all properties for up to 12 months. Each individual over 18 must submit their own application and pay the fee.

What forms of payment do you accept? We accept credit cards, debit cards, and online banking information.

How long does the application process take? The application process typically takes 24-48 business hours but can vary depending on the property and the volume of applications received.

What is the lease term? The lease term is typically 12 months but may vary depending on the property and time of year.

Can I make partial payments on the security deposit? We do not accept partial payments on the security deposit and require it be paid in full to secure the property.

When is the rent due? The rent is due on the first of every month.

What is the late fee? The late fee is 10% of rent and recurring charges.

How can I pay rent? Rent can be paid online through your tenant portal.

Where do I pick up my keys? Keys will be left for you at the property and we will arrange contact-less access to get your keys on the day of your move-in.

Do I have to pay Renter’s Insurance? Yes, renters’ insurance is required. You have the following two options to choose for obtaining renters insurance.

  • Option 1: Do nothing. You will be automatically enrolled into an insurance policy as part of the Resident Benefits Package. No further action is required. Coverage will begin on the effective date of your lease and continue throughout the lease term.
  • Option 2: Buy a policy. If you prefer you may find, purchase, and maintain another policy. Visit http://insurance.residentforms.com/ and follow the instructions listed there to provide evidence of the required insurance coverage to you Jacob Grant Property Management
    • Please be sure that your policy meets the following criteria prior to submitting:
      • The policy is purchased from an A-rated carrier.
      • Policy meets or exceeds the required $100,000 in property damage and legal liability.
      • Jacob Grant is listed as additional interest.
      • Jacob Grant address is listed as: PO Box 660121 Dallas, TX 75266

I have a Service Animal and/or an Emotional Support Animal. The property is not pet friendly. Can I have my animal? Do I have to pay a pet deposit? Do I have to pay any pet fees? All our properties, regardless of pet policy, allow service animals/emotional support animals if the following criteria are met. An additional deposit and any pet fees do not apply to service/emotional support animals.

I Don’t have a pet/animal? Do I have to create a Pet Screening profile? Yes. It’s imperative that all our residents fully understand and acknowledge our pet and animal-related policies, regardless of pet status. This ensures we have formalized pet and animal-related policy acknowledgements and more accurate records to create greater mutual accountability. You can complete your Pet Screening profile HERE.

Will there be a Move in Inspection? We will send you a self-guided form to fill out via zInspector on the day of your move-in. This must be completed within 72 hours of your move in date.

What should I do if I have a maintenance issue? Please submit all maintenance requests through your tenant portal. In case of an emergency please call our 24-hour emergency maintenance line.

Can I break my lease? Breaking a lease is typically subject to penalties and fees. Please refer to your lease agreement for specific terms and conditions.

Can I renew my lease? Yes, you can renew your lease. Our leasing office will contact you 60 days prior to the end of your lease to discuss terms and renewal options.

Do I have to submit a 30-day notice? Yes, in all cases, you must submit a 30-day notice. Please submit that through your tenant portal.

Will there be a move-out inspection? Yes, once you have moved out our leasing team will perform a move-out inspection.

Read Our Success Stories

4.9/5
4.9 /5
535 Reviews

Google
5.0/5
Feb 15, 2024
Google Jacob Grant Property Management Christie
Great experience! Very kind and helpful staff!
Google
5.0/5
Feb 10, 2024
Google Jacob Grant Property Management Emma
I’m extremely happy with my experience with JacobGrant. Maintenance is prompt and any questions I may have are addressed right away. They care about their tenants and property.
Google
5.0/5
Feb 10, 2024
Google Jacob Grant Property Management Codie
Everything went very smoothly with moving in! Jacob Grant Property Mangement are absolutely great! They made it easy, understandable and stress free! Very helpful and sincere. My family and I have felt very welcomed! Thanks JGPM!
Survey
5.0/5
Feb 7, 2024
Jacob Grant Property Management Dave
Awesome as always. (One thing).. I think the Z portal is a bit buggy. It failed to log me in yesterday then after a password reset, it worked for a few hours then failed to accept me. Human error is always possable, as is my cellphone reception and refresh rate but I'd bet a few Las Vegas velvet chips that it's a software glitch.
Google
5.0/5
Jan 16, 2024
Google Jacob Grant Property Management Ryan
Jacob Grant representatives have always been very prompt and courteous in all my dealings with them. Most recently Jorge has gone above and beyond.
Survey
4.0/5
Jan 5, 2024
Jacob Grant Property Management Tonya
Nicholle is so amazing. She is polite, kind and very helpful. Nicholle is terrific at corresponding in a timely fashion. I am very thankful Nicholle got stuck with me. She really is great to work with.
Survey
5.0/5
Dec 18, 2023
Jacob Grant Property Management Josh
Thanks for not adding the benefit package
Google
5.0/5
Dec 12, 2023
Google Jacob Grant Property Management Tomie
Scott the repair guy did a really good job fixing my door this morning after it got stuck. He was very quick and curious and I appreciate his help a lot.
Survey
5.0/5
Nov 29, 2023
Jacob Grant Property Management William
I appreciated your helpfulness
Google
5.0/5
Nov 27, 2023
Google Jacob Grant Property Management Mark
I've worked with Jacob Grant property management for several years now and they have been a great partner. They think of the things that I don't have time to think of. They come to me when we need to make bigger investments in my property, but most of the time, they just handle the issues that come up. Their team is proactive with their communication and if I reach out, they are responsive to my inquiries. I strongly recommend Jacob Grant for anyone looking for a good property manager.
Google
5.0/5
Nov 18, 2023
Google Jacob Grant Property Management Chuck
Amanda and Cate have been wonderful and helping me get my apartment.
Google
5.0/5
Nov 17, 2023
Google Jacob Grant Property Management Gary
Jacob Grant has taken care of my properties for several years and continues to provide the best of service and maintenance on both properties.
Google
5.0/5
Nov 16, 2023
Google Jacob Grant Property Management Installer
I work with Amanda Bean to get new carpet in the rentals. She is fantastic to work with and wants here tenats to be well taken care of.
Google
5.0/5
Nov 14, 2023
Google Jacob Grant Property Management Samantha
Scott was so responsive and immedate. He was able to help me out after hours and was so kind.
Google
5.0/5
Nov 2, 2023
Google Jacob Grant Property Management Marta
Amanda Bean at Jacob Grant’s front desk is super helpful. She gets the job done and her customer service is top notch. She listens and understands the issues so she can deal with it quickly. I highly recommend their staff.
Survey
5.0/5
Oct 11, 2023
Jacob Grant Property Management Tonya
I have had a wonderful experience working with Jacob Grant Properties and would recommend this company.
Survey
5.0/5
Oct 11, 2023
Jacob Grant Property Management Sara
Recently had a repair done Kerry did an excellent job Thank you Jacob Grant.
Survey
5.0/5
Oct 6, 2023
Jacob Grant Property Management Anneliese
Jacob Grant Properties gets back to fast it is amazing! Anything I have questions about or concerns they respond fast.
Google
5.0/5
Oct 6, 2023
Google Jacob Grant Property Management David
Jacob Grant Property Management, A company above the rest. When looking for a property in the Southern Idaho region we found several perfect locations that fit my mother's needs. She desired to move home and away from the busy city life of Utah. We understood that we were just another client for JacobGrant but the overwhelming efforts our Resident Coordinator Nichole Young made to accommodate my mother's needs (especially while she was out of the office handeling a family emergency) went far beyond just great customer service. We felt that Nichole Young and the Jacob Grant staff understood the importance of our situation and went above and beyond her duties in finding the right home for my mother. Many clients are looking to just rent an apartment or a home. Others are looking to purchase a home but are focused on balancing their budget with what's available. In our case, we were fulfilling a life goal for not only my mother and her return to her family and the resting place of her loved ones but for myself as well. Jacob Grant understood we were looking for more than just a roof over our heads. We were returning home. Nichole Young helped us both take that step forward toward a dream and a fresh start. Thank you again
Google
5.0/5
Oct 5, 2023
Google Jacob Grant Property Management Kimberly
Everything seems to be going well with the management company. They are conscientious and give good customer service when needed. Signing of the lease was easy and we are very happy with the management company.
Google
5.0/5
Oct 4, 2023
Google Jacob Grant Property Management Draino97
Amanda is exceptional and outstandingly professional. Thank you for a pleasant experience
Google
5.0/5
Oct 1, 2023
Google Jacob Grant Property Management Daniel
I lived in a Jacob Grant property from 2021 through 2023. Jacob grant enployees make their efforts to respond promptly to maintenance requests and other call requests. When I moved out of the apartment, a crucial piece of mail arrived at my old residency in a Jacob Grant property rather than to my residency. My wife called JGPM, and the lady said that they would promptly go to the apartment, review the mail received, and take it to the nearest post office to forward the mail to my new address. A couple of days after the phone, I received this crucial piece of mail to my address. My wife and I were so relieved. I am not sure yet if I would get any of my deposit back or not, haha, but regardless of that I can say that my wife, my baby and I enjoyed our time with JGPM and will recomend them for sure. Thanks JGPM for this wonderful time.
Google
5.0/5
Sep 26, 2023
Google Jacob Grant Property Management Seth
Excellent service, especially from Amanda Bean! She was able to answer every question we had and made the entire process smoother than I could have ever imagined!
Survey
5.0/5
Sep 25, 2023
Jacob Grant Property Management Justin
It is always a pleasure to work with Amanda so greatful to see joyful young people getting great opportunities to work for great comp
Google
5.0/5
Sep 22, 2023
Google Jacob Grant Property Management Timbra
They have been very helpful and have resolved any issues promptly.
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