Move-out Information

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Move Out Before End of Lease Term

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

Security Deposit Return

Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:

  • Give yourself plenty of time to move.
  • Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
  • Read your lease to remind you of all hourly cleaning and repair rates.

Move-out Requirements and Cleaning Checklist

To help you get your full security deposit back, here is a list of things to take care of:

  • WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
  • REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
  • CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
  • FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
  • UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
  • KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.

Our Locations:

  • Idaho Falls Office – 490 Park Ave, Ste 1
  • Rexburg Office – 237 N. 2nd E. Ste 218
  • Pocatello Office – 1175 Call Creek Dr, Ste 100
  • Eastridge Office – 1378 Curlew Dr, Ste 135

Move-out Frequently Asked Questions

How do I end my lease?

Follow full terms of your lease. Give 30 days written notice through your online portal.

How do I find out how much my security deposit was?

Go to your online portal to find a copy of your lease.

What do I do with my keys after I move out?

After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.

How do I get my full deposit back?

Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.

How can I terminate my lease early?

Please follow these steps as you will find in your lease:
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

I have moved out. When can I expect to get my deposit back?

Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.

How do I dispute any charges against my security deposit?

Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.

What are the most common items tenants miss and get charged for?

Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.

When can I expect my security deposit or bill?

We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.

How much should I clean or what if the apartment was dirty when I moved in?

To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!

Read Our Success Stories

4.9/5
4.9 /5
350 Reviews

Google
5.0/5
Oct 15, 2021
Google Jacob Grant Property Management Kerri
Candice Billingsley, and Amanda were both very helpful. Candice went out of her way to find out information and adjust our contact according to concerns as we read the lease. Very grateful for everything from the people to the website to their policies. It's worked wonderfully for my family and our situation.
Google
5.0/5
Oct 15, 2021
Google Jacob Grant Property Management Verna
I have had a really great experience working with Abby. She is very nice and professional and has helped me out from day one with all of my questions and concerns. I definitely recommend working with Abby. She has made my renting experience very positive. Thanks Abby!
Google
5.0/5
Oct 15, 2021
Google Jacob Grant Property Management The
Amanda is amazing and professional and always willing to help
Google
5.0/5
Oct 15, 2021
Google Jacob Grant Property Management Aysia
Amanda Bean did my inspection today and she was awesome, so friendly and professional.
Google
5.0/5
Oct 15, 2021
Google Jacob Grant Property Management Chance
This company has been absolutely wonderful since we moved in. Our landlord Abby has been amazing about taking care of any problems we have in a timely manner. She goes above and beyond to keep her tenants happy, and always has a positive attitude. Maintenance comes fairly quickly too, and they're always happy to help with any problems I have, and explain them so I know exactly what's going on. This company as a whole has been great to us and im happy we were able to get an apartment through them!
Survey
5.0/5
Oct 14, 2021
Jacob Grant Property Management Lynzie
Amanda was very helpful and went out of her way to answer questions and find out information for me.
Google
5.0/5
Oct 14, 2021
Google Jacob Grant Property Management Marc
Abby worked closely with me to get my son into a studio without hassle in April . My son is autistic. During the past six months since his rent began, he has had several questions that she sincerely has taken care of, even a few of them after business hours! We are fortunate that she handles my son's rent contract. I would highly recommend working with Abby!
Survey
5.0/5
Oct 13, 2021
Jacob Grant Property Management Andrew
I greatly appreciate the help with getting the internet back up to speed!
Survey
5.0/5
Oct 13, 2021
Jacob Grant Property Management Joseph
I rent a studio at Eastridge Apartments. I am new there. Abby has taken the time to help me with many questions. I am thankful for her help.
Survey
5.0/5
Oct 13, 2021
Jacob Grant Property Management Marcus
Abby has helped my son Joseph and I, as often as we have approached her with questions or concerns.
Google
5.0/5
Oct 13, 2021
Google Jacob Grant Property Management Savannah
Me and my sister have been renting from Jacob Grant for over a year now. We love the little home that we’ve created for ourselves. Amanda has been helpful and professional, remembering me by name. Please do be wary of additional fees. We housesat our mom’s cat for three days and now have to pay $250 because someone noticed a cat in the window. We went through three inspections, each of them rescheduled, and still have yet to see the fee removed even though there is obviously no pet and no pet damage. Amanda has been helping us work with the higher ups to get the issue worked out, and she is very much appreciated. Update: Amanda has worked her magic yet again and ensured me that the fee would be reversed. She is an angel to work with. Thank you, Amanda!!!
Survey
5.0/5
Oct 12, 2021
Jacob Grant Property Management Jo
I just appreciate the speed in getting back to me
Google
5.0/5
Oct 12, 2021
Google Jacob Grant Property Management Paige
Jason and Bob did an awesome job getting repairs taken care of at my home. Stellar job with attention to detail! Thanks Jason, Bob and Jacob Grant!
Survey
5.0/5
Oct 8, 2021
Jacob Grant Property Management Tim
He was fast and did an awesome job.
Survey
5.0/5
Oct 8, 2021
Jacob Grant Property Management Alejandro
Thank u
Survey
5.0/5
Oct 7, 2021
Jacob Grant Property Management Helena
Easy transactions and very efficient. Greatly appreciate it.
Google
5.0/5
Sep 21, 2021
Google Jacob Grant Property Management Diane
They are always on top of things. I don't even think about the rentals properties and I know the tenants and the property are being looked after.
Google
5.0/5
Sep 5, 2021
Google Jacob Grant Property Management Quadette
Rented for a few year from Jacob Grant. I love the online portal. It was super easy to report repairs and they got things fixed in a timely manner. Communication was always open and clear. Move out process was clear and easy. We bought a home and if we ever need a property management I will use them. I know our tenants and property will be looked after.
Google
5.0/5
Aug 29, 2021
Google Jacob Grant Property Management Joseph
Kaesha was very professional and helpful with any and all concerns we had. JG was great and gave us privacy which I appreciated so much. They responded promptly to any questions we had and we very courteous. Again Kaesha was a life saver when we needed an affordable place to live she found us a place promptly and help us get in. So thankful for the renting experience
Google
5.0/5
Aug 26, 2021
Google Jacob Grant Property Management William
Jacob Grant has cared and managed my property for nearly 10 years and I have been very pleased with their oversight and meticulous processes that ensure responsible tenants occupy our house. I have recently sold my property and Jacob Grant was extremely helpful in the preparation and working with the realtor.
Google
5.0/5
Aug 23, 2021
Google Jacob Grant Property Management Austin
Amanda is an excellent leasing agent and has been nothing but helpful.
Google
5.0/5
Aug 22, 2021
Google Jacob Grant Property Management Bryna
Kaesha and Amanda are amazing. They are professional and very customer oriented. They make everything seamless and take it off your plate. Thank you for all you do Kaesha and Amanda!!! The entire move in and rental experience with Jacob Grant was great. I highly recommend them to anyone looking for a place to live.
Google
5.0/5
Aug 14, 2021
Google Jacob Grant Property Management Micah
We were very stressed about figuring out how the move out process worked, but Amanda was amazing at answering all of our questions and doing research to make sure we had the most up to date information. We really appreciate her going the extra mile for us and being so kind about it.
Google
5.0/5
Aug 5, 2021
Google Jacob Grant Property Management Scott
Working with Kaesha was a phenomenal experience in a very tough housing market. She was always very responsive, professional and patient getting answers for all of our questions. I would recommend her without any hesitation to anyone looking in the Idaho Falls area. She by far made Jacob Grant a cut above all of the other property management companies in the area.
Google
5.0/5
Jul 29, 2021
Google Jacob Grant Property Management Jennifer
Kaesha is polite, very responsive and professional. She is great to work with. I appreciate the time she took answering all of my questions.
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