Move-out Information

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Move Out Before End of Lease Term

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

Security Deposit Return

Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:

  • Give yourself plenty of time to move.
  • Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
  • Read your lease to remind you of all hourly cleaning and repair rates.

Move-out Requirements and Cleaning Checklist

To help you get your full security deposit back, here is a list of things to take care of:

  • WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
  • REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
  • CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
  • FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
  • UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
  • KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.

Our Locations:

  • Idaho Falls Office – 490 Park Ave, Ste 1
  • Rexburg Office – 237 N. 2nd E. Ste 218
  • Pocatello Office – 1175 Call Creek Dr, Ste 100
  • Eastridge Office – 1378 Curlew Dr, Ste 135

Move-out Frequently Asked Questions

How do I end my lease?

Follow full terms of your lease. Give 30 days written notice through your online portal.
How do I find out how much my security deposit was?
Go to your online portal to find a copy of your lease.
What do I do with my keys after I move out?
After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.
How do I get my full deposit back?
Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.
How can I terminate my lease early?
Please follow these steps as you will find in your lease:
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

I have moved out. When can I expect to get my deposit back?
Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.
How do I dispute any charges against my security deposit?
Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.
What are the most common items tenants miss and get charged for?
Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.
When can I expect my security deposit or bill?
We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.
How much should I clean or what if the apartment was dirty when I moved in?
To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!

Read Our Success Stories

4.9/5
4.9 /5
489 Reviews

Survey
4.0/5
Sep 19, 2022
Jacob Grant Property Management Brianne
Super helpful and quick to getting my family into a place
Survey
5.0/5
Sep 17, 2022
Jacob Grant Property Management Rebecca
Timley communication and response times. Worked hard on educating me and being transparent. Application process was easy. Patient, respectful and pleasant personnel. Trinity is a gem to work with. It's been a pleasure doing business with Jacob Grant Property Management. I would suggest them to others.
Google
5.0/5
Sep 17, 2022
Google Jacob Grant Property Management Michael
I have been happy with the services Jacob Grant provides for us.
Survey
4.0/5
Sep 12, 2022
Jacob Grant Property Management Alissa
I kind of wish the office was closer to where my place is but other than that, renting has been super easy and
Google
5.0/5
Sep 12, 2022
Google Jacob Grant Property Management Matt
Jacob Grant has manage our rental property since 2012. They've done a great job at protecting our investment, with effective proactive maintenance programs and good service. They always have time to talk with when we call. We are very happy to have been with them as they've grown through the years.
Survey
4.0/5
Sep 11, 2022
Jacob Grant Property Management John
Apartment was in very good order when I moved in. The folks that I worked with we enjoyable once I found what your office hours were. Only comment that I have is that I was told the key lock box would be removed the week following my move in, but it is still hanging on the doorknob. My move in was 8/16/2022. Would appreciate it being removed.
Google
5.0/5
Sep 10, 2022
Google Jacob Grant Property Management Theresa
Amanda is awesome! When I have a question about something she always has a quick knowledgeable response! If I have something wrong with my apt. It gets fixed pretty quick. Thank you Amanda and team!!
Google
5.0/5
Sep 10, 2022
Google Jacob Grant Property Management Bruce
Excellent service - very responsive and professional!
Survey
4.0/5
Sep 9, 2022
Jacob Grant Property Management Brandon
Great work! Just missed the laundry room door
Survey
4.0/5
Sep 9, 2022
Jacob Grant Property Management Olivia
Super clean and better than what we expected! Lock box was easy. Our shower/bath hardware is a little loose- the transition from bath head to shower head makes the faucet hum.
Survey
5.0/5
Aug 26, 2022
Jacob Grant Property Management Jordan
Abby was extremely helpful in answering any questions I had about anything, would definitely recommend her in the future to anybody!
Google
5.0/5
Aug 22, 2022
Google Jacob Grant Property Management Rebecca
Trinity & Amanda are approachable, friendly, knowledgeable and professional. They have always answered my questions quickly via phone, email or texts. I have a speech disability and they still were patient and respectful to me and allow me to take the slower time needed for me to communicate. When observing thier customer service skills with another person ; either on the phone or the office was consistent and that was impressive. I felt there was always a sense of desire to help me in my journey to understand how thier process worked for me as a possible renter. The process to obtain a rental was easier than expected. I highly recommend this organization in your search for a rental.
Google
5.0/5
Aug 18, 2022
Google Jacob Grant Property Management Tito
The service was great and they were very helpful with getting me into an apartment!!
Google
5.0/5
Aug 15, 2022
Google Jacob Grant Property Management Melissa
Trinity was extremely helpful and informative while my husband and I were going through the process of applying and moving into our townhome. We are very happy with our experience with the Jacob Grant team.
Google
4.0/5
Aug 13, 2022
Google Jacob Grant Property Management Paul
We recently moved into a property managed by Jacob Grant. Great service from start to finish. Trinity and Amanda were great, easy to work with and responsive. The only slight issue I have is that the property we rented was advertised with AC but the unit hadn’t been installed so we spent a few days with no AC and had to find somewhere else to stay. This may be the fault of the owner, but all in all we are happy and grateful to be in our new home.
Survey
4.0/5
Aug 12, 2022
Jacob Grant Property Management Daniel
Overall the expierience was handled well. The water's flow of the kitchen's faucet was very low . So, we called Jacob Grant and they took action. However, we called on Thursday and the technician arrived on Tuesday. It took a little bit of time. When you have baby, you want any issues related with water to be fixed promptly. Nonetheless, Jacob Grant did take action and they helped us.
Google
5.0/5
Aug 12, 2022
Google Jacob Grant Property Management Alex
Residing at a Jacob Grant property management residence has been great so far! I put in a maintenance request and they had it fixed in the same day! Trinity was very helpful!
Google
5.0/5
Aug 11, 2022
Google Jacob Grant Property Management Eric
I've been with Jacob Grant for several years now, they are easy to work with and give personal service to their clients. Drop in and say hi, they are super friendly.
Google
5.0/5
Aug 11, 2022
Google Jacob Grant Property Management Madeline
So far we have had a smooth relationship with the Jacob Grant Property Management- I believe that is in major part to our point of contact Trinity. She has been a major help answering all of our questions before we signed out lease and making sure we were clear on the policies we are agreeing too. She was also very quick with any updates we needed to be aware of.
Google
5.0/5
Aug 11, 2022
Google Jacob Grant Property Management Kim
Trinity and Amanda were extremely wonderful. They went above and beyond to assist me in the beginning part of my lease.
Survey
5.0/5
Aug 10, 2022
Jacob Grant Property Management Kim
Very kind and caring about their tentants.
Google
5.0/5
Aug 10, 2022
Google Jacob Grant Property Management Barbara
This is an edit to a previous review. I have been renting with Jacob Grant Property management for almost 2 years and to be honest it has not been a very good experience at all to say the least. I am changing my review to a more positive one due to Ashley Osterhout. She has been amazing. She listens to our concerns and problems. She acts quickly to try and find a solution to the problems. She is true to her word. The level of honesty and willingness to communicate has made all the difference in turning my the opinion of the company around. I appreciate not only the professionalism, but the level of commitment she has had to being a great property manager.
Google
5.0/5
Aug 10, 2022
Google Jacob Grant Property Management Bryce
Great costumer service, always quick and easy payments and Maintenance requests with the Website, plus You will always get a fast Easy to understand answer. Highly recommend to others.
Google
5.0/5
Aug 9, 2022
Google Jacob Grant Property Management Cynthia
Jacob Grant Property Management has managed our properties since their beginning. They handle issues efficiently and do a great job keeping our units rented.
Survey
4.0/5
Aug 4, 2022
Jacob Grant Property Management Brody
I hope all goes well in the future.
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