Move-out Information
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Move Out Before End of Lease Term
Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.
Security Deposit Return
Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:
- Give yourself plenty of time to move.
- Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
- Read your lease to remind you of all hourly cleaning and repair rates.
Move-out Requirements and Cleaning Checklist
To help you get your full security deposit back, here is a list of things to take care of:
- WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
- REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
- CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
- FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
- UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
- KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.
Our Locations:
- Idaho Falls Office – 490 Park Ave, Ste 1
- Pocatello Office – 1175 Call Creek Dr, Ste 100
- Eastridge Office – 1378 Curlew Dr, Ste 135
Move-out Frequently Asked Questions
How do I end my lease?
Follow full terms of your lease. Give 30 days written notice through your online portal.
How do I find out how much my security deposit was?
Go to your online portal to find a copy of your lease.
What do I do with my keys after I move out?
After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.
How do I get my full deposit back?
Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.
How can I terminate my lease early?
Please follow these steps as you will find in your lease:
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.
Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.
I have moved out. When can I expect to get my deposit back?
Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.
How do I dispute any charges against my security deposit?
Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.
What are the most common items tenants miss and get charged for?
Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.
When can I expect my security deposit or bill?
We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.
How much should I clean or what if the apartment was dirty when I moved in?
To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!
Read Our Success Stories
483 Reviews
May 27, 2023
Amanda Bean is incredible to work with! She is so dedicated to her job and puts in the effort and goes the extra mile for everybody she works for! She is truly incredible!
May 25, 2023
Amanda has been really helpful on answering all my rental questions.
May 19, 2023
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ALEXANDRE
Amanda, who showed me the apartment and with whom I did business, was very helpful and kind. She provided me with great care and I felt completely satisfied. She is a great employee!
May 16, 2023
So far I’ve had a good experience! Amanda has been great help and has resolved any hiccups we have had in a timely fashion!
Apr 26, 2023
Always have a good experience and Amanda is always making sure we are in the know.
Mar 21, 2023
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LeNita
The response time was rapid even though I had reached out over nonbusiness hrs. I was also pleased with the fast and easy process on the application process.
Mar 16, 2023
The request for repairs are addressed in timely manner.
Mar 9, 2023
Property manager is accessible, responsive, and friendly. Jacob Grant Property Management has a great team to address any issues that come up with the property that need to be fixed. They also have a great maintenance program and send a thorough report with pictures to your email. The report gives me the needed assurance that my property is being properly cared for.
Mar 8, 2023
I've had a great experience investing through Jacob Grant. I get regular updates on how things are going that are complete and thorough. They are looking at the long term through their expertise. I've been investing with them for around 3 years.
Jan 19, 2023
My bathroom fan was making noise so I asked to have it fixed and it now it is.
Jan 17, 2023
Great company!! Consistently growing there portfolio of properties.
Jan 12, 2023
My e penitence with Jacob Grant Property Management was fantastic!! Abby was so helpful and patient with me and I really appreciated her help. I can't say enough good things about her.
Jan 12, 2023
JacobGrant has been very helpful and done an excellent job at keep properties full at top rents.
Dec 20, 2022
They are not bad, during construction had a few problems that was taken care of. Answered all my questions and gave me a time line.
Dec 13, 2022
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Jearmy
A little pricey but not bad. Maintenance hasn't been the most timely. Also some leftover issues from the renovation when we moved in.
Dec 11, 2022
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Jesica
I’ve only been here a month but I love it so far. My only dislike is the snow removal. The roundabout gets a little iffy and winter has just begun.
Dec 8, 2022
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Devin
The property manager Abby was extremely helpful and was very responsive.
Dec 6, 2022
Jacob Grant Property Management is the best company out there! Jake always does what he says he’s going to do and you only have to ask him once! It’s so refreshing to not have to constantly remind him or nag him. His follow through is top notch. He’s super predictable and I know I can always rely on him. Jake is the best!
Dec 5, 2022
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Kathie
Service people were very polite and friendly
Dec 5, 2022
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Ashlynn
I wish more time was given to submit photos of the apartment, as a working couple it was hard for us to get everything in
Nov 16, 2022
The apartment was incredibly clean and far better than the preview suggested, with new floors added before my arrival. Cate and Trinity have been fantastic with customer service and have easily answered any questions or concerns I’ve had. So far my experience renting from Jacob Grant has been one of the best.
Nov 14, 2022
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Ashlynn
Cate was awesome to work with, it was a very quick process getting me and my boyfriend into our apartment. She was very willing to answer any questions I had. The only issue I had was submitting all of the pictures of the apartment showing all the flaws. As a working couple getting all of those pictures submitted within a three day span and all of those days being week days we were not able to get all of the flaws submitted and we will now be charged for those flaws that were already there when we moved in we just now can’t submit those pictures to show the we’re already there when moving in
Nov 13, 2022
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Treven
Very cozy great service !
