Move-out Information

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Move Out Before End of Lease Term

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

Security Deposit Return

Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:

  • Give yourself plenty of time to move.
  • Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
  • Read your lease to remind you of all hourly cleaning and repair rates.

Move-out Requirements and Cleaning Checklist

To help you get your full security deposit back, here is a list of things to take care of:

  • WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
  • REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
  • CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
  • FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
  • UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
  • KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.

Our Locations:

  • Idaho Falls Office – 490 Park Ave, Ste 1
  • Rexburg Office – 237 N. 2nd E. Ste 218
  • Pocatello Office – 1175 Call Creek Dr, Ste 100
  • Eastridge Office – 1378 Curlew Dr, Ste 135

Move-out Frequently Asked Questions

How do I end my lease?

Follow full terms of your lease. Give 30 days written notice through your online portal.

How do I find out how much my security deposit was?

Go to your online portal to find a copy of your lease.

What do I do with my keys after I move out?

After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.

How do I get my full deposit back?

Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.

How can I terminate my lease early?

Please follow these steps as you will find in your lease:
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

I have moved out. When can I expect to get my deposit back?

Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.

How do I dispute any charges against my security deposit?

Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.

What are the most common items tenants miss and get charged for?

Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.

When can I expect my security deposit or bill?

We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.

How much should I clean or what if the apartment was dirty when I moved in?

To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!

Read Our Success Stories

4.9/5
4.9 /5
423 Reviews

Survey
5.0/5
May 27, 2022
Jacob Grant Property Management Bill
These folks have managed our property for a number of years always with the best results. When the house needed some improvements, Jorge tracked down a contractor - no easy task due to the COVID shut down. He then secured a bid from another contractor in the following year because he remembered there was more worked we wanted to see done. Very responsive. Highly recommend.
Google
5.0/5
May 27, 2022
Google Jacob Grant Property Management Sheila
Great to rent from Amanda was a great help . She will go above and beyond for her tenants.
Google
5.0/5
May 27, 2022
Google Jacob Grant Property Management Amber
Hi I’ve rented from Jacob Grant for 21 months Amanda was our property manager and she was excellent! She was always very helpful with any problems or situations that came up I would recommend her and Jacob Grant to everyone. Thank you.
Google
5.0/5
May 26, 2022
Google Jacob Grant Property Management Richard
We rent a suite from Jacob Grant, Amanda made the process quick and simple. The staff is always friendly and kind!
Google
5.0/5
May 17, 2022
Google Jacob Grant Property Management Haley
Jacob grant has been amazing to work with! Amanda always answers all of my questions and I can always get ahold of her! I’d recommend to anyone looking for a rental!
Google
5.0/5
May 17, 2022
Google Jacob Grant Property Management Haley
Amanda bean has been absolutely wonderful to work everytime I don’t understand or need help with something she is always around to help it’s very appreciated
Survey
5.0/5
May 13, 2022
Jacob Grant Property Management Janell
They are amazing and professional!
Survey
4.0/5
May 13, 2022
Jacob Grant Property Management Kristy
Many things were broken or not working. I moved in without hot water for 4 days it was miserable to move and not be able to shower after. I was told I didn’t need a parking pass, but then found out if I didn’t buy one asap I would be booted. No one gave me info on who to buy one from. No one gave me a link to HOA info. I had to google search to even find what it was called. I was told I would be given the key code so I could get the key out on move in day. But no one gave me the code. Luckily I had it from when I looked at the property. I have found piles of dirt and dust under cabinets on the floor and on all chair railings and baseboards. The windows are extremely dirty and I'm unable to wash the outside. The dishwasher is full of grime and hard water. All faucets are full of hard water build up. I cleaned one because it was spraying sideways. I’ve made so many calls I don’t want to call maintenance again. I can tell someone painted before I moved in. There is paint splatters on the kitchen and bathroom floor, and the bathroom sink had a big paint blob in it. Im happy here. But the move in was less than ok.
Survey
5.0/5
May 12, 2022
Jacob Grant Property Management Lori
Great communications, quick response to inquiries.
Survey
5.0/5
May 10, 2022
Jacob Grant Property Management Gavin
Abby was amazing I hope all of your employees are as good as she is.She was so amazingly helpful even when things did not go as planned.
Google
5.0/5
May 10, 2022
Google Jacob Grant Property Management Jenn
Jorge and Amanda have been amazing. Great property management company. Would highly recommend.
Google
5.0/5
May 9, 2022
Google Jacob Grant Property Management Laurel
We are coming up to the end of our lease and I had emailed Amanda B. about the renewal and even though it was on a Saturday she still answered my questions and promised to send me further information on Monday. With just a couple of hours of them opening up she had reached out to me with the information I had requested. My husband and I have been very happy with Amanda and Jacob Grant and would recommend their company.
Google
5.0/5
May 6, 2022
Google Jacob Grant Property Management Coray
Amanda is wonderful to work with and very prompt when fixing problems or I need questions answered. I've had her for inspection several times and she's always been professional and kind.
Google
5.0/5
May 3, 2022
Google Jacob Grant Property Management Kathy
Amanda Bean did an amazing job with the inspection of my apartment. She is very friendly and professional.
Google
5.0/5
Apr 30, 2022
Google Jacob Grant Property Management Matthew
Amanda Bean is our Property Manager from Jacob Grant Property Management and she has been great! Our home (we are renting) recently flooded while we were on vacation in December 2022 and after notifying Jacob Grant, Amanda was in touch with us right away! She quickly helped organize the renovation needs and was always will to update us over the mitigation and renovation process. We are now back in the home and she is still staying in touch with us and all the needs in taking care of the property! Thanks Amanda!
Google
5.0/5
Apr 29, 2022
Google Jacob Grant Property Management Terrica
Amanda has been helpful and efficient in maintaining clear communication, assisting with propert issues, and being an excellent point of contact for the Jacob Grant rental company.
Survey
5.0/5
Apr 26, 2022
Jacob Grant Property Management Lyman
Scott was very kind and helpful and took care of my shower problem quickly. I would hire him in a second if I was an employer.
Google
5.0/5
Apr 26, 2022
Google Jacob Grant Property Management Hunter
Great company! We have been very happy with them and all the help Amanda does. Amanda came over to our rental house to perform an inspection and she was so nice and happy. Made us feel comfortable with living in one of their rental properties.
Google
5.0/5
Apr 26, 2022
Google Jacob Grant Property Management A
Amanda’s Customer service in my experiences has always been great! Amanda Is always willing to answer any questions I have or get back to me in a timely manner with an answer.
Google
5.0/5
Apr 23, 2022
Google Jacob Grant Property Management Scott
Kirk is phenomenal to work with! Update: Amanda Bean is very helpful on the day-to-day! Thank you both!
Google
5.0/5
Apr 22, 2022
Google Jacob Grant Property Management Robert
Helped me in so many ways cant thank you enough
Google
5.0/5
Apr 22, 2022
Google Jacob Grant Property Management Rocky
Amanda is very nice and has been very helpful. She always responds in good timing.
Survey
5.0/5
Apr 21, 2022
Jacob Grant Property Management Harlen
Getting the info I need as a landlord in a timely manner. Mg’t shows a concern for landlord rights, as well as taking care of the tenants.
Google
5.0/5
Apr 18, 2022
Google Jacob Grant Property Management Theresa
Amanda is awesome! When I have a question about something she always has a quick knowledgeable response! If I have something wrong with my apt. It gets fixed pretty quick. Thank you Amanda and team!!
Google
5.0/5
Apr 18, 2022
Google Jacob Grant Property Management Spenser
Everything went so smooth with Jacob Grant for getting a townhome. The process was simple, and the communication was CLEAR, which is VERY rare these days. My house has been fortunate enough to have an amazing employee like Amanda to bounce questions off of & receive timely responses & solutions. Not a paid ad, just genuinely so pleased with Amanda and Jacob Grant as a whole. 5/5.
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