Maintenance FAQ

Tenants are expected to do routine property maintenance such as resetting circuit breakers and changing furnace filters. If a service person comes to your rental home and makes a repair to something that is normally reserved for tenants, you will be responsible for the bill. SOLVING MAINTENANCE PROBLEMS PUTS MONEY IN YOUR POCKET!

Prevention is the key. Have you kept up on all of your preventative and routine maintenance?

Below you will find instructions on how to fix and prevent various problems in your rental home.

Prevention and Safety Tips

I smell natural gas!

What to do if you smell natural gas. (Broken link from original site)

Avoid Furnace Malfunctions

Change the filter once a month Often times there is a switch near or on the heating unit in the furnace room. If maintenance is called and the switch needs to be reset, the resident will be charged for a service call.

How to change furnace filter.

Smoke Detector

Check smoke detector at least once per month.

Maintain your smoke detector. (Link broken)

Mold and Mildew Control

Water in your home can come from many sources. Showers cooking or even sweating can add moisture to the air in your home. The amount of moisture that the air in your home can hold depends on the temperature of the air. As the temperature goes down, the air is able to hold less moisture. This is why, in cold weather, moisture condenses on cold surfaces (for example, drops of water form on the inside of a window). This moisture can encourage biological pollutants to grow.

Poor Maintenance Management = Mold and Mildew Risk

The key to mold control is moisture control.

When water leaks or spills occur indoors – ACT QUICKLY. If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores.

If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.

Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.

If mold is a problem in your home, you should clean up the mold promptly and fix the water problem. Report all water plumbing leaks immediately!

It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.

Problem areas to check:
On a wall behind a bed.
Behind other furniture.
In closets, especially behind piled clothing.

Home Maintenance Tips

Electricity FAQ

The Receptacle (plugin) Doesn’t Work in the Living Room

Many buildings have receptacles in the living room that are controlled by a light switch, so residents can control lamps with the switch. Try the switches in the living room before making a maintenance request.

No power in the garage or bathroom?

Ground Fault Circuit Interrupter (GFCI) receptacles give increased protection to kitchens, bathrooms, garages and basements. These plugs will typically trip before a breaker. To reset, push the “test” button and then push the “reset” button.

Check Breaker

This is an example of what a tripped breaker looks like. Notice that it doesn’t turn off all the way. It is in the middle. Before resetting, unplug everything and turn all lights off to the circuit. Also ensure that no unsafe conditions exist. Some examples may include standing water, bared wires, or a broken receptacle. To reset, push to the off position and then push back to the on position.

Check Fuse

Some older houses use fuses for electrical safety. Located inside or outside of your home is a fuse box that contains a fuse for each of your home’s circuits. A fuse provides protection for each of your electrical circuits by stopping the flow of current if an overload or fault occurs. When an electrical short occurs or the load on your circuit becomes too great, the fuse on that circuit burns out and breaks the circuit; this is what is referred to as a “blown fuse.”

How To Replace A Fuse (Link Broken)

Reset GFCI Outlet

How to Unclog Your Toilet

Garbage Disposal Not Working
Dishwasher is Leaving Hard Water Stains

Unclog Your Drain

Fix a Slow Drain

(Link broken)

Re-light Water Heater Pilot Light

Read Our Success Stories

4.9/5
4.9 /5
546 Reviews

Survey
5.0/5
Apr 17, 2024
Jacob Grant Property Management Kelli
Jake explains things well and is honest about the good and the risks. He makes us excited to begin investing with his company!
Survey
5.0/5
Apr 16, 2024
Jacob Grant Property Management Heather
Your employees have walked me and my husband through the process. Tabitha Pasley has been very helpful in answering any question we have had in a prompt manner. You made the application process easy and I just really hope that I didn't forget anything else on the pet forms. I'm looking forward to renting from you. Thank you!
Survey
5.0/5
Apr 12, 2024
Jacob Grant Property Management Palash
JacobGrant team was very good with us. They renovated the house (mainly floor, carpets, walls, painting) before our move in. Completed all the maintenance on demand. Thanks the team for the great service. Special thanks to Amanda and Cate. In addition, they offer a details inspection during move in and move out. They expect to have very clean stage during move out. Might charge for deep cleaning and painting, but it is good for the new tenant. The rest deposit they return without any delay. Overall, we have a very good experience during our stay. Hopefully, others will have the similar experience as well. Best wishes.
Survey
4.0/5
Apr 12, 2024
Jacob Grant Property Management E
Nice place if you keep it as good as you get it you can expect your deposit back
Survey
5.0/5
Apr 11, 2024
Jacob Grant Property Management Kay
Thank you for helping.
Survey
5.0/5
Mar 18, 2024
Jacob Grant Property Management Ruth
Pleasant and helpful
Survey
5.0/5
Mar 10, 2024
Jacob Grant Property Management Javier
Very Good everything
Survey
5.0/5
Mar 6, 2024
Jacob Grant Property Management Jolene
Jacob Grant has been awesome! Thank you!
Survey
4.0/5
Mar 6, 2024
Jacob Grant Property Management Ivan
It was an alright great place to lo vcd w and to rent from Jacob's Grant. I would recommend people to rent from Jacob's grant.
Google
5.0/5
Feb 15, 2024
Google Jacob Grant Property Management Christie
Great experience! Very kind and helpful staff!
Google
5.0/5
Feb 10, 2024
Google Jacob Grant Property Management Emma
I’m extremely happy with my experience with JacobGrant. Maintenance is prompt and any questions I may have are addressed right away. They care about their tenants and property.
Google
5.0/5
Feb 10, 2024
Google Jacob Grant Property Management Codie
Everything went very smoothly with moving in! Jacob Grant Property Mangement are absolutely great! They made it easy, understandable and stress free! Very helpful and sincere. My family and I have felt very welcomed! Thanks JGPM!
Survey
5.0/5
Feb 7, 2024
Jacob Grant Property Management Dave
Awesome as always. (One thing).. I think the Z portal is a bit buggy. It failed to log me in yesterday then after a password reset, it worked for a few hours then failed to accept me. Human error is always possable, as is my cellphone reception and refresh rate but I'd bet a few Las Vegas velvet chips that it's a software glitch.
Google
5.0/5
Jan 16, 2024
Google Jacob Grant Property Management Ryan
Jacob Grant representatives have always been very prompt and courteous in all my dealings with them. Most recently Jorge has gone above and beyond.
Survey
4.0/5
Jan 5, 2024
Jacob Grant Property Management Tonya
Nicholle is so amazing. She is polite, kind and very helpful. Nicholle is terrific at corresponding in a timely fashion. I am very thankful Nicholle got stuck with me. She really is great to work with.
Survey
5.0/5
Dec 18, 2023
Jacob Grant Property Management Josh
Thanks for not adding the benefit package
Google
5.0/5
Dec 12, 2023
Google Jacob Grant Property Management Tomie
Scott the repair guy did a really good job fixing my door this morning after it got stuck. He was very quick and curious and I appreciate his help a lot.
Survey
5.0/5
Nov 29, 2023
Jacob Grant Property Management William
I appreciated your helpfulness
Google
5.0/5
Nov 27, 2023
Google Jacob Grant Property Management Mark
I've worked with Jacob Grant property management for several years now and they have been a great partner. They think of the things that I don't have time to think of. They come to me when we need to make bigger investments in my property, but most of the time, they just handle the issues that come up. Their team is proactive with their communication and if I reach out, they are responsive to my inquiries. I strongly recommend Jacob Grant for anyone looking for a good property manager.
Google
5.0/5
Nov 18, 2023
Google Jacob Grant Property Management Chuck
Amanda and Cate have been wonderful and helping me get my apartment.
Google
5.0/5
Nov 17, 2023
Google Jacob Grant Property Management Gary
Jacob Grant has taken care of my properties for several years and continues to provide the best of service and maintenance on both properties.
Google
5.0/5
Nov 16, 2023
Google Jacob Grant Property Management Installer
I work with Amanda Bean to get new carpet in the rentals. She is fantastic to work with and wants here tenats to be well taken care of.
Google
5.0/5
Nov 14, 2023
Google Jacob Grant Property Management Samantha
Scott was so responsive and immedate. He was able to help me out after hours and was so kind.
Google
5.0/5
Nov 2, 2023
Google Jacob Grant Property Management Marta
Amanda Bean at Jacob Grant’s front desk is super helpful. She gets the job done and her customer service is top notch. She listens and understands the issues so she can deal with it quickly. I highly recommend their staff.
Survey
5.0/5
Oct 11, 2023
Jacob Grant Property Management Tonya
I have had a wonderful experience working with Jacob Grant Properties and would recommend this company.
NARPM LOGO
IREM logo
Fair Housing Logo
Idaho apartment association logo