Maintenance FAQ

Tenants are expected to do routine property maintenance such as resetting circuit breakers and changing furnace filters. If a service person comes to your rental home and makes a repair to something that is normally reserved for tenants, you will be responsible for the bill. SOLVING MAINTENANCE PROBLEMS PUTS MONEY IN YOUR POCKET!

Prevention is the key. Have you kept up on all of your preventative and routine maintenance?

Below you will find instructions on how to fix and prevent various problems in your rental home.

Prevention and Safety Tips

I smell natural gas!

What to do if you smell natural gas. (Broken link from original site)

Avoid Furnace Malfunctions

Change the filter once a month Often times there is a switch near or on the heating unit in the furnace room. If maintenance is called and the switch needs to be reset, the resident will be charged for a service call.

How to change furnace filter.

Smoke Detector

Check smoke detector at least once per month.

Maintain your smoke detector. (Link broken)

Mold and Mildew Control

Water in your home can come from many sources. Showers cooking or even sweating can add moisture to the air in your home. The amount of moisture that the air in your home can hold depends on the temperature of the air. As the temperature goes down, the air is able to hold less moisture. This is why, in cold weather, moisture condenses on cold surfaces (for example, drops of water form on the inside of a window). This moisture can encourage biological pollutants to grow.

Poor Maintenance Management = Mold and Mildew Risk

The key to mold control is moisture control.

When water leaks or spills occur indoors – ACT QUICKLY. If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores.

If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.

Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.

If mold is a problem in your home, you should clean up the mold promptly and fix the water problem. Report all water plumbing leaks immediately!

It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.

Problem areas to check:
On a wall behind a bed.
Behind other furniture.
In closets, especially behind piled clothing.

Home Maintenance Tips

Electricity FAQ

The Receptacle (plugin) Doesn’t Work in the Living Room

Many buildings have receptacles in the living room that are controlled by a light switch, so residents can control lamps with the switch. Try the switches in the living room before making a maintenance request.

No power in the garage or bathroom?

Ground Fault Circuit Interrupter (GFCI) receptacles give increased protection to kitchens, bathrooms, garages and basements. These plugs will typically trip before a breaker. To reset, push the “test” button and then push the “reset” button.

Check Breaker

This is an example of what a tripped breaker looks like. Notice that it doesn’t turn off all the way. It is in the middle. Before resetting, unplug everything and turn all lights off to the circuit. Also ensure that no unsafe conditions exist. Some examples may include standing water, bared wires, or a broken receptacle. To reset, push to the off position and then push back to the on position.

Check Fuse

Some older houses use fuses for electrical safety. Located inside or outside of your home is a fuse box that contains a fuse for each of your home’s circuits. A fuse provides protection for each of your electrical circuits by stopping the flow of current if an overload or fault occurs. When an electrical short occurs or the load on your circuit becomes too great, the fuse on that circuit burns out and breaks the circuit; this is what is referred to as a “blown fuse.”

How To Replace A Fuse (Link Broken)

Reset GFCI Outlet

How to Unclog Your Toilet

Garbage Disposal Not Working
Dishwasher is Leaving Hard Water Stains

Unclog Your Drain

Fix a Slow Drain

(Link broken)

Re-light Water Heater Pilot Light

Read Our Success Stories

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Google Jacob Grant Property Management Trevor
The apartment was incredibly clean and far better than the preview suggested, with new floors added before my arrival. Cate and Trinity have been fantastic with customer service and have easily answered any questions or concerns I’ve had. So far my experience renting from Jacob Grant has been one of the best.
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Jacob Grant Property Management Ashlynn
Cate was awesome to work with, it was a very quick process getting me and my boyfriend into our apartment. She was very willing to answer any questions I had. The only issue I had was submitting all of the pictures of the apartment showing all the flaws. As a working couple getting all of those pictures submitted within a three day span and all of those days being week days we were not able to get all of the flaws submitted and we will now be charged for those flaws that were already there when we moved in we just now can’t submit those pictures to show the we’re already there when moving in
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Jacob Grant Property Management Treven
Very cozy great service !
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Nov 13, 2022
Jacob Grant Property Management Phil
JGPM does a pretty good job as a landlord. Could be a bit more transparent. For example, the winter inspection under the sinks really turned out to be a mid-year inspection where they document every aspect of the property. I get it. But couldn’t ya have said that upfront? Also overpaid my rent and that took me filing a dispute to get the overpayment back. Like I said, they are a fair landlord.
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Google Jacob Grant Property Management Brian
I've had a great experience investing through Jacob Grant. I get regular updates on how things are going that are complete and thorough. They are looking at the long term through their expertise.
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Nov 11, 2022
Google Jacob Grant Property Management Mike
Property manager is accessible, responsive, and friendly. Jacob Grant Property Management has a great team to address any issues that come up with the property that need to be fixed. They also have a great maintenance program and send a thorough report with pictures to your email. The report gives me the needed assurance that my property is being properly cared for.
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Nov 10, 2022
Jacob Grant Property Management Jim
It took him a while to get here but the job he done looks pretty nice that it’s nice not having a hole in the floor anymore so good job
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Nov 10, 2022
Jacob Grant Property Management Theresa
Carsten did a great job and all was taken care of swiftly. Thank
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Oct 31, 2022
Jacob Grant Property Management Michael
Always appreciate the help! Thank you!
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Oct 27, 2022
Google Jacob Grant Property Management Leslie
First time renting with Jacob Grant, and so far, they have been fantastic! We got to meet with Amanda, and she was very helpful and listened to our needs when it came to our apartment.
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Oct 20, 2022
Jacob Grant Property Management S.
Thank you letting me dispute my move out charges. I was credited back a couple items that were not clear on the move out cleaning checklist. I believe there could have been better communication about what I responsible for. I was grandfathered in to Jacob Grant. Maintenance was always professional and prompt. Overall not a bad experience. Everyone i I talked to was professional and kind even when I was upset about having my rent raised, the 2 if not 3 times in the time I lived in my apartment. Thank you for reaching out.
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Oct 15, 2022
Jacob Grant Property Management Kathy
The help and understanding given me to assume my son's lease was above and beyond. After his death I received amazing help in being able to take over his apartment to care for his children.
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Oct 15, 2022
Jacob Grant Property Management Josh
Quick respon
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Very helpful with any questions or concerns you have
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Google Jacob Grant Property Management Brad
If you want your property appreciating and your cash flow growing, use Jacob Grant Property Management. I have 10 years of experiencing this.
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Google Jacob Grant Property Management Adam
Great online tools, easy to work with, friendly staff!
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Google Jacob Grant Property Management Charity
Fantastic service through the office. Cate and Trinity were so pleasant and easy to work with. They always had answers to my questions. Work requests are taken care of timely and I love that I can put them in online. Thanks
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Sep 19, 2022
Jacob Grant Property Management Brianne
Super helpful and quick to getting my family into a place
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Jacob Grant Property Management Rebecca
Timley communication and response times. Worked hard on educating me and being transparent. Application process was easy. Patient, respectful and pleasant personnel. Trinity is a gem to work with. It's been a pleasure doing business with Jacob Grant Property Management. I would suggest them to others.
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Google Jacob Grant Property Management Michael
I have been happy with the services Jacob Grant provides for us.
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Sep 12, 2022
Jacob Grant Property Management Alissa
I kind of wish the office was closer to where my place is but other than that, renting has been super easy and
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Sep 12, 2022
Google Jacob Grant Property Management Matt
Jacob Grant has manage our rental property since 2012. They've done a great job at protecting our investment, with effective proactive maintenance programs and good service. They always have time to talk with when we call. We are very happy to have been with them as they've grown through the years.
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Sep 11, 2022
Jacob Grant Property Management John
Apartment was in very good order when I moved in. The folks that I worked with we enjoyable once I found what your office hours were. Only comment that I have is that I was told the key lock box would be removed the week following my move in, but it is still hanging on the doorknob. My move in was 8/16/2022. Would appreciate it being removed.
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Sep 10, 2022
Google Jacob Grant Property Management Bruce
Excellent service - very responsive and professional!
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Sep 10, 2022
Google Jacob Grant Property Management Theresa
Amanda is awesome! When I have a question about something she always has a quick knowledgeable response! If I have something wrong with my apt. It gets fixed pretty quick. Thank you Amanda and team!!
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