Maintenance FAQ

Tenants are expected to do routine property maintenance such as resetting circuit breakers and changing furnace filters. If a service person comes to your rental home and makes a repair to something that is normally reserved for tenants, you will be responsible for the bill. SOLVING MAINTENANCE PROBLEMS PUTS MONEY IN YOUR POCKET!

Prevention is the key. Have you kept up on all of your preventative and routine maintenance?

Below you will find instructions on how to fix and prevent various problems in your rental home.

Prevention and Safety Tips

I smell natural gas!

What to do if you smell natural gas. (Broken link from original site)

Avoid Furnace Malfunctions

Change the filter once a month Often times there is a switch near or on the heating unit in the furnace room. If maintenance is called and the switch needs to be reset, the resident will be charged for a service call.

How to change furnace filter.

Smoke Detector

Check smoke detector at least once per month.

Maintain your smoke detector. (Link broken)

Mold and Mildew Control

Water in your home can come from many sources. Showers cooking or even sweating can add moisture to the air in your home. The amount of moisture that the air in your home can hold depends on the temperature of the air. As the temperature goes down, the air is able to hold less moisture. This is why, in cold weather, moisture condenses on cold surfaces (for example, drops of water form on the inside of a window). This moisture can encourage biological pollutants to grow.

Poor Maintenance Management = Mold and Mildew Risk

The key to mold control is moisture control.

When water leaks or spills occur indoors – ACT QUICKLY. If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores.

If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.

Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.

If mold is a problem in your home, you should clean up the mold promptly and fix the water problem. Report all water plumbing leaks immediately!

It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.

Problem areas to check:
On a wall behind a bed.
Behind other furniture.
In closets, especially behind piled clothing.

Home Maintenance Tips

Electricity FAQ

The Receptacle (plugin) Doesn’t Work in the Living Room

Many buildings have receptacles in the living room that are controlled by a light switch, so residents can control lamps with the switch. Try the switches in the living room before making a maintenance request.

No power in the garage or bathroom?

Ground Fault Circuit Interrupter (GFCI) receptacles give increased protection to kitchens, bathrooms, garages and basements. These plugs will typically trip before a breaker. To reset, push the “test” button and then push the “reset” button.

Check Breaker

This is an example of what a tripped breaker looks like. Notice that it doesn’t turn off all the way. It is in the middle. Before resetting, unplug everything and turn all lights off to the circuit. Also ensure that no unsafe conditions exist. Some examples may include standing water, bared wires, or a broken receptacle. To reset, push to the off position and then push back to the on position.

Check Fuse

Some older houses use fuses for electrical safety. Located inside or outside of your home is a fuse box that contains a fuse for each of your home’s circuits. A fuse provides protection for each of your electrical circuits by stopping the flow of current if an overload or fault occurs. When an electrical short occurs or the load on your circuit becomes too great, the fuse on that circuit burns out and breaks the circuit; this is what is referred to as a “blown fuse.”

How To Replace A Fuse (Link Broken)

Reset GFCI Outlet

How to Unclog Your Toilet

Garbage Disposal Not Working
Dishwasher is Leaving Hard Water Stains

Unclog Your Drain

Fix a Slow Drain

(Link broken)

Re-light Water Heater Pilot Light

Read Our Success Stories

4.9/5
4.9 /5
336 Reviews

Google
5.0/5
Sep 21, 2021
Google Jacob Grant Property Management Diane
They are always on top of things. I don't even think about the rentals properties and I know the tenants and the property are being looked after.
Google
5.0/5
Sep 5, 2021
Google Jacob Grant Property Management Quadette
Rented for a few year from Jacob Grant. I love the online portal. It was super easy to report repairs and they got things fixed in a timely manner. Communication was always open and clear. Move out process was clear and easy. We bought a home and if we ever need a property management I will use them. I know our tenants and property will be looked after.
Google
5.0/5
Aug 29, 2021
Google Jacob Grant Property Management Joseph
Kaesha was very professional and helpful with any and all concerns we had. JG was great and gave us privacy which I appreciated so much. They responded promptly to any questions we had and we very courteous. Again Kaesha was a life saver when we needed an affordable place to live she found us a place promptly and help us get in. So thankful for the renting experience
Google
5.0/5
Aug 26, 2021
Google Jacob Grant Property Management William
Jacob Grant has cared and managed my property for nearly 10 years and I have been very pleased with their oversight and meticulous processes that ensure responsible tenants occupy our house. I have recently sold my property and Jacob Grant was extremely helpful in the preparation and working with the realtor.
Google
5.0/5
Aug 23, 2021
Google Jacob Grant Property Management Austin
Amanda is an excellent leasing agent and has been nothing but helpful.
Google
5.0/5
Aug 19, 2021
Google Jacob Grant Property Management Bryna
Kaesha and Amanda are amazing. They are professional and very customer oriented. They make everything seamless and take it off your plate. Thank you for all you do Kaesha and Amanda!!! The entire move in and rental experience with Jacob Grant was great. I highly recommend them to anyone looking for a place to live.
Google
5.0/5
Aug 14, 2021
Google Jacob Grant Property Management Micah
We were very stressed about figuring out how the move out process worked, but Amanda was amazing at answering all of our questions and doing research to make sure we had the most up to date information. We really appreciate her going the extra mile for us and being so kind about it.
Google
5.0/5
Aug 5, 2021
Google Jacob Grant Property Management Scott
Working with Kaesha was a phenomenal experience in a very tough housing market. She was always very responsive, professional and patient getting answers for all of our questions. I would recommend her without any hesitation to anyone looking in the Idaho Falls area. She by far made Jacob Grant a cut above all of the other property management companies in the area.
Google
5.0/5
Jul 29, 2021
Google Jacob Grant Property Management Jennifer
Kaesha is polite, very responsive and professional. She is great to work with. I appreciate the time she took answering all of my questions.
Google
4.0/5
Jul 28, 2021
Google Jacob Grant Property Management Yogi
Nate is a great maintenance technician. He is always responsive and gets everything done professionally and quick.
Google
5.0/5
Jul 24, 2021
Google Jacob Grant Property Management Patricia
Keisha did a great job helping me to say get my place in Idaho. I am so happy and I feel blessed. Thank you so much for all the help you did today getting me through the application and doing everything you did
Google
5.0/5
Jul 10, 2021
Google Jacob Grant Property Management Everett
We bought our first rental property and have heard nothing but good things about them. So we contacted them to manage our home. They have been very easy to work with. And they found a perfect tenant for our home. He has taken great care of it. And is also a nice person. They have kept up on the lease renewal and are there in case we need some help with repairs.
Google
5.0/5
Jun 15, 2021
Google Jacob Grant Property Management Bradley
Jacob Grant Property Management is professional, trustworthy, and an excellent property management company. This company has made sure my properties are fully rented at a fair market price. My cash flow has steadily increased along the the value of my property.
Google
5.0/5
Jun 13, 2021
Google Jacob Grant Property Management Christopher
Above and beyond. It’s like working with family, they really care.
Google
5.0/5
Jun 12, 2021
Google Jacob Grant Property Management Elliot
Amazing experience with Jacob Grant Management. I have had other managements in different markets and no one compares to the experience (as an owner) that you get from Jacob Grant. They are quick to respond and are very good at keeping expenses down while also taking care of tenants. 10/10
Google
5.0/5
May 16, 2021
Google Jacob Grant Property Management Julie
We have had Jacob Grant Property Management manage our property for the last three years. We have had a very good experience and will continue to work with them. There have been problems that arose with our property, and they were responsive and quick to help. We look forward to our continued partnership with them and I highly recommend them!
Google
5.0/5
May 15, 2021
Google Jacob Grant Property Management Marc
Abby worked closely with me to get my son into a studio without hassle. Thank you!
Google
5.0/5
May 11, 2021
Google Jacob Grant Property Management Michael
I have been happy with the services Jacob Grant provides for us.
Google
5.0/5
Apr 13, 2021
Google Jacob Grant Property Management Lee
Great to work with!
Google
5.0/5
Mar 23, 2021
Google Jacob Grant Property Management Kelsey
Always there to help us when we needed, very informative and thorough.
Google
5.0/5
Mar 18, 2021
Google Jacob Grant Property Management Aaron
JGPM holds a good balance between the owners and tenants. They do a good job to ensure both parties are happy and taken care of thru leases and property upkeep.
Google
5.0/5
Mar 9, 2021
Google Jacob Grant Property Management Maris
Our PM is very responsive to our needs and the whole team has been very professional in managing our rental properties that have no stoppage in being rented. Thank you very much Jacob Grant Team- C Stafford.
Google
5.0/5
Feb 18, 2021
Google Jacob Grant Property Management Sheila
Great to rent from
Google
5.0/5
Feb 16, 2021
Google Jacob Grant Property Management Christopher
Jacob Grant Property Management is the right team to manage your property. They treat my property like their own and way better than me. They are a partner, there to advise, assist, and even coach from time to time. My highest recommendation to this outstanding firm.
Google
5.0/5
Jan 8, 2021
Google Jacob Grant Property Management Scott
Kirk is phenomenal to work with!
NARPM LOGO
IREM logo
Fair Housing Logo
Idaho apartment association logo