Maintenance FAQ

Tenants are expected to do routine property maintenance such as resetting circuit breakers and changing furnace filters. If a service person comes to your rental home and makes a repair to something that is normally reserved for tenants, you will be responsible for the bill. SOLVING MAINTENANCE PROBLEMS PUTS MONEY IN YOUR POCKET!

Prevention is the key. Have you kept up on all of your preventative and routine maintenance?

Below you will find instructions on how to fix and prevent various problems in your rental home.

Prevention and Safety Tips

I smell natural gas!

What to do if you smell natural gas. (Broken link from original site)

Avoid Furnace Malfunctions

Change the filter once a month Often times there is a switch near or on the heating unit in the furnace room. If maintenance is called and the switch needs to be reset, the resident will be charged for a service call.

How to change furnace filter.

Smoke Detector

Check smoke detector at least once per month.

Maintain your smoke detector. (Link broken)

Mold and Mildew Control

Water in your home can come from many sources. Showers cooking or even sweating can add moisture to the air in your home. The amount of moisture that the air in your home can hold depends on the temperature of the air. As the temperature goes down, the air is able to hold less moisture. This is why, in cold weather, moisture condenses on cold surfaces (for example, drops of water form on the inside of a window). This moisture can encourage biological pollutants to grow.

Poor Maintenance Management = Mold and Mildew Risk

The key to mold control is moisture control.

When water leaks or spills occur indoors – ACT QUICKLY. If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores.

If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.

Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.

If mold is a problem in your home, you should clean up the mold promptly and fix the water problem. Report all water plumbing leaks immediately!

It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.

Problem areas to check:
On a wall behind a bed.
Behind other furniture.
In closets, especially behind piled clothing.

Home Maintenance Tips

Electricity FAQ

The Receptacle (plugin) Doesn’t Work in the Living Room

Many buildings have receptacles in the living room that are controlled by a light switch, so residents can control lamps with the switch. Try the switches in the living room before making a maintenance request.

No power in the garage or bathroom?

Ground Fault Circuit Interrupter (GFCI) receptacles give increased protection to kitchens, bathrooms, garages and basements. These plugs will typically trip before a breaker. To reset, push the “test” button and then push the “reset” button.

Check Breaker

This is an example of what a tripped breaker looks like. Notice that it doesn’t turn off all the way. It is in the middle. Before resetting, unplug everything and turn all lights off to the circuit. Also ensure that no unsafe conditions exist. Some examples may include standing water, bared wires, or a broken receptacle. To reset, push to the off position and then push back to the on position.

Check Fuse

Some older houses use fuses for electrical safety. Located inside or outside of your home is a fuse box that contains a fuse for each of your home’s circuits. A fuse provides protection for each of your electrical circuits by stopping the flow of current if an overload or fault occurs. When an electrical short occurs or the load on your circuit becomes too great, the fuse on that circuit burns out and breaks the circuit; this is what is referred to as a “blown fuse.”

How To Replace A Fuse (Link Broken)

Reset GFCI Outlet

How to Unclog Your Toilet

Garbage Disposal Not Working
Dishwasher is Leaving Hard Water Stains

Unclog Your Drain

Fix a Slow Drain

(Link broken)

Re-light Water Heater Pilot Light

Read Our Success Stories

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Jan 26, 2022
Google Jacob Grant Property Management Cassie
We love working with Candace and Amanda because they are absolutely charming, very helpful and wonderful ladies! I love it when I am on the phone with them because they are so polite and very sweet. When we see them in person, I feel like I am being treated like a human being rather than another number! I 💕 love Candace and Amanda!! Thank you, ladies! You're awesome!
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Jan 14, 2022
Google Jacob Grant Property Management E
Jacob Grant communicates with me on a professional level. They make sure to be fair to the owners and renters.
Jan 13, 2022
Jacob Grant Property Management Sam
Showed concern for issue plus issue was quickly resolved
Jan 10, 2022
Google Jacob Grant Property Management Chad
Jacob Grant does a great job with our properties. They have great systems and processes in place to make things easy.
Jan 9, 2022
Jacob Grant Property Management Brian
The repair guy came and fixed things in a good timely manner but he didn't clean up after himself and our drain clogged from the material he and to cut out to fix our shower. I had to pull out material out of the drain to free it up
Jan 7, 2022
Jacob Grant Property Management Juan
They have highly qualified staff and good personal treatment
Dec 11, 2021
Jacob Grant Property Management Shawn
Great company to rent through. Can be a little confusing if you don’t work with the same person each time though.
Dec 10, 2021
Jacob Grant Property Management Kimberly
I’ve worked with several property management companies over the years and Jacob Grant is the most fair, honest, and non- jerky I’ve ever worked with. If I can I’ll try to rent from them forever!
Dec 8, 2021
Jacob Grant Property Management Brynlee
Water heater was fixed! But we have not had a follow up on our windows as we were told we would
Dec 7, 2021
Jacob Grant Property Management Robert
Did a very good job. I have no complaints.
Nov 23, 2021
Google Jacob Grant Property Management Bill
Working through the office with Amanda and Candace was always pleasant. Very straight forward, patient with questions and detailed in explanations. Not everything went perfectly, however, I always felt like I was valued as a tenant through their business. I did need to submit a couple of work orders, but they always responded quickly and with tact. Wish I would have rented here when I first moved to Rexburg! Final note - don't use CenturyLink. Optix is part of the monthly charges and works great.
Nov 19, 2021
Google Jacob Grant Property Management Wolfgang's
Jaun came and fixed several problems I had in apartment, some gave him problems, but he remained patient and professional and got all fixed. 5 stars for Jaun.
Nov 18, 2021
Jacob Grant Property Management Marcus
Five star service from Abby, but I only gave four stars due to $728 cost for the small studio. The condition of the studio is very nice.
Nov 16, 2021
Jacob Grant Property Management Richard
No complaints. When I moved in I hadn't seen the actual apartment (though I saw another with the same layout), but I was pleasantly surprised that my worries were unwarranted. The communication was timely and polite, and the people were willing to work with me. A few minor issues with the apartment (a cracked window, a dented door, and questionable sealing in the bathtub), but would recommend overall.
Nov 16, 2021
Jacob Grant Property Management Rachel
It was a reat job, but was not cleaned up 100%.
Nov 3, 2021
Jacob Grant Property Management Bethany
Very professional and friendly
Nov 2, 2021
Jacob Grant Property Management Diane
Love this company- this year has been the best.
Nov 1, 2021
Jacob Grant Property Management Melissa
We have been active renters with JGPM since 01/2020. After our 18 month lease came to an end we signed on for another lease at the same location. Not even two months in-to the New lease circumstances arose that made moving the only option for our family. I began working with Jacob Grants team- specifically Amanda and Candace who guided us through the lease termination process for our old apartment while simultaneously working with us on our new place. I had heard of horror stories involving breaking leases agreements and hefty financial obligations, and I was terrified by them. Yet, moving had to happen. Let me just say, Amanda and Candace truly made it easy, and treated us like family, not just a tenant on the books. Thank you so much for being there for me and my family ladies! I’d love to make this a ten star if I could!
Oct 31, 2021
Google Jacob Grant Property Management Josh
Jacob Grant's team is Amazing! Candice and Amanda went above and beyond to help us get into the awesome place we are in today. They're all down to earth people who treat you like you are more than just a renter. Thank you
Oct 27, 2021
Google Jacob Grant Property Management Juan
Jorge did an inspection on my place, while doing the inspection he was very friendly, professional and was willing to get things fixed with out hesitation. Definitely would recommend Jacob Grant for all your rental needs.
Oct 27, 2021
Google Jacob Grant Property Management Teresa
Amanda and Abby are the best. They always greet you with a smile.They are always willing to help with any issues you have and try to resolve those ASAP. Troy has helped us out with numerous maintenance problems. He is always prompt and concerned with getting the problem resolved. We appreciate you! Best Team Ever!☺
Oct 26, 2021
Jacob Grant Property Management Jo
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Oct 25, 2021
Google Jacob Grant Property Management Audrey
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Oct 23, 2021
Google Jacob Grant Property Management Rick
Keisha and Amanda and Troy and Juan who fix the heaters or the best I've never met a finer group of people to rent an apartment from in my life God bless Jacob Grant property Management
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