Resident Retention
Your rental property is your business and your resident is your customer. During the life of a lease, taking care of your resident is vital to the successful management of your rental property. Good customer service equates resident retention. Retention means less turnover and thereby a decrease in expenses. The three components of tenant care are:
- Lease compliance.
- Customer service.
- Lease renewal.
Lease Compliance
Noncompliance with the lease typically becomes evident after neighbor complaints or property inspections. Some examples of noncompliance include unauthorized pet, unauthorized occupants, and neglect of property. Jacobgrant property management addresses these items respectfully and systematically with phone call, letter and followup if necessary.
Customer Service
Customer service is part of creating loyalty for your rental properties. Monday through Friday from 9-6 we have office staff available to take care of any leasing questions, complaints, and service calls. On the off hours we have a 24 hour service line to do after-hours showings if necessary and field emergencies.
Lease Renewals
Jacobgrant sends lease renewals out to tenants at the end of their lease. This secures new leases and gives notification of lease termination. New leases have month to month rates (highest rent), 6-month renewal rate (medium rent), and 1 year renewal rate (lowest rent). Securing new leases and having notification of termination reduces vacancy and encourages renewal. Reduced vacancy improves your net operating income (NOI).
